There has, since the turn of the 21st century, been a rapid rise in new forms of communication, which, when coupled with new technology, have had a tremendous impact on how all types of organisations engage with their...
Communication is one of the most important aspects of doing business, with an increasing number of employees beginning to spend more and more time on the phone.
This means that it has never been more important for firms to...
So you've managed to land a position as a call centre worker. First of all, congratulations on making it this far. However, there is no time to rest on your laurels as this is obviously just the first step in your working...
According to figures, the average time being spent talking to customers and clients can range from around half an hour to between three and four hours.
If using a regular handset to conduct those conversations, it can cause a...
The humble headset has enjoyed a rise to prominence that has seen it become a widely used piece of technology in many workplaces across the world. It is now regarded by many as being a commodity that a...
Morale is potentially one of the most important drivers in a successful and efficient work place and the call centre is arguably no different. When morale is high, employees apply a much greater level of energy, enthusiasm,...
Agent, the leading UK producer of high quality telephony products, today unveils the latest evolution in their portfolio - the AG headset range.
With the launch of the AG range, Agent reinforces its continued commitment to...
In a now famous lecture on creativity in 1991, the comedian John Cleese talked about the two types of approaches – or "modes" as he put it – to work. They are, in short, open and closed, the latter being...
Last year was a landmark moment for advocates of flexible working, with the government extending the law to all employees. Traditionally, the right to make a request for an...
While a lot of originality and innovation can be achieved against the backdrop of a rudimentary, functional and uninspiring workplace, organisations are never going to achieve their full potential. Your space matters more than...
Investing in headsets is no small task. You really need to do your research, especially if you are going to find a solution that matches the needs of your organisation, and, additionally, if you are looking to make a convincing business...
There has, since the turn of the 21st century, been a rapid rise in new forms of communication, which, when coupled with new technology, have had a tremendous impact on how all types of organisations engage with their...
Eager to cut costs, boost profits and enhance the working culture of your organisation? Read on for our guide to some of the top business trends you should be looking to embrace in 2015.
Cloud computing gets...
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