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Our most popular articles

The importance of traditional forms of communication

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There has, since the turn of the 21st century, been a rapid rise in new forms of communication, which, when coupled with new technology, have had a tremendous impact on how all types of organisations engage with their...

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Five aspects of a call centre worker's first day

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So you've managed to land a position as a call centre worker. First of all, congratulations on making it this far. However, there is no time to rest on your laurels as this is obviously just the first step in your working...

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Three advantages of headsets

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Communication is one of the most important aspects of doing business, with an increasing number of employees beginning to spend more and more time on the phone.

This means that it has never been more important for firms to...

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How headsets can improve ergonomics

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According to figures, the average time being spent talking to customers and clients can range from around half an hour to between three and four hours.

If using a regular handset to conduct those conversations, it can cause a...

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The impact of morale on the call centre

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Morale is potentially one of the most important drivers in a successful and efficient work place and the call centre is arguably no different. When morale is high, employees apply a much greater level of energy, enthu­si­asm,...

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A brief history of the headset

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The humble headset has enjoyed a rise to prominence that has seen it become a widely used piece of technology in many workplaces across the world. It is now regarded by many as being a commodity that a...

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Our latest articles

Agent unveil the innovative AG headset range

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Agent, the leading UK producer of high quality telephony products, today unveils the latest evolution in their portfolio - the AG headset range.

With the launch of the AG range, Agent reinforces its continued commitment to...

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Investing in a creative space

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While a lot of originality and innovation can be achieved against the backdrop of a rudimentary, functional and uninspiring workplace, organisations are never going to achieve their full potential. Your space matters more than...

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How to choose the right headset

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Investing in headsets is no small task. You really need to do your research, especially if you are going to find a solution that matches the needs of your organisation, and, additionally, if you are looking to make a convincing business...

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The importance of traditional forms of communication

1

There has, since the turn of the 21st century, been a rapid rise in new forms of communication, which, when coupled with new technology, have had a tremendous impact on how all types of organisations engage with their...

read more

Top business trends to embrace in 2015

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Eager to cut costs, boost profits and enhance the working culture of your organisation? Read on for our guide to some of the top business trends you should be looking to embrace in 2015.

Cloud computing gets...

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