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July 2014 Archives

The impact of morale on the call centre

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Morale is potentially one of the most important drivers in a successful and efficient work place and the call centre is arguably no different. When morale is high, employees apply a much greater level of energy, enthu­si­asm,...

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The future of the headset

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There is no doubting the fact that the headset has evolved in numerous ways over the  years, having been affected by various alterations aimed at making the experience for users more comfortable.

That level of innovation...

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Three advantages of headsets

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Communication is one of the most important aspects of doing business, with an increasing number of employees beginning to spend more and more time on the phone.

This means that it has never been more important for firms to...

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How headsets can improve ergonomics

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According to figures, the average time being spent talking to customers and clients can range from around half an hour to between three and four hours.

If using a regular handset to conduct those conversations, it can cause a...

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