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August 2014 Archives

The importance of reducing background noise

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There's nothing quite like the din of an office full of call centre workers going about their daily business. However, this noise does need to be controlled, otherwise there is a very real risk of it interfering with the ability of...

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Keeping your contact centre financially efficient

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In order to stay competitive it is important for businesses to ensure that their operations are as efficient as possible. There are a number of ways in which companies can help to keep costs down without compromising on...

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A brief history of the headset

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The humble headset has enjoyed a rise to prominence that has seen it become a widely used piece of technology in many workplaces across the world. It is now regarded by many as being a commodity that a...

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Tips for choosing the right headset

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The advantages of using headsets within your workforce are obvious to many, yet the swathe of options available can make the buying process rather daunting.

It is very easy to get lost, with there seemingly being a...

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