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Four common myths of the call centre
Although call centres have become hugely popular with many businessess across the UK, they are still surrounded by a number common misconceptions and myths. Here are just five of them.
September 2014 Archives
Five reasons to love your headset
The use of a headset has become more or less commonplace in many offices across the country, with many decision makers recognising the benefits of offering such technology to their workforce.
And that should come as no surprise...
How to deal with complaints
The very nature of working within a customer service centre means that you are likely to come across all sorts of situations and this unfortunately means you are bound to sometimes find yourself in circumstances where people are not...
How to improve motivation within the call centre
There is no doubting the fact that working in a call centre can be tough at the best of times, so it is important to ensure that productivity is maintained at the highest level possible.
This means that morale and motivation are...
Five aspects of a call centre worker's first day
So you've managed to land a position as a call centre worker. First of all, congratulations on making it this far. However, there is no time to rest on your laurels as this is obviously just the first step in your working...
Is it time to upgrade your headset?
As we have mentioned in previous entries, companies and their employees stand to benefit from a number of advantages that come with the use of a headset. However, it is worth bearing in mind that not all headsets are born...