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How headsets can improve ergonomics


According to figures, the average time being spent talking to customers and clients can range from around half an hour to between three and four hours.

If using a regular handset to conduct those conversations, it can cause a great amount of pressure to build in the neck and back, which if prolonged can begin to cause pain and discomfort.

Much of that discomfort is thought to be caused by muscles being continuously contracted by the neck, which in many cases is bent in one particular position for a prolonged length of time.

According to researchers, this pain can be reduced dramatically simply by using a proper telephone headset.

A recent study at Santa Clara Valley Medical Center in San Jose, California, found that office workers using headsets were likely to reduce tensions in their neck, shoulder and upper back by as much as 41 per cent.

The use of a headset enables users to keep their hands free without the need to cradle a handset between the shoulder and the ear, allowing them to stay relaxed.

Meanwhile, the user's neck can stay in an upright position, reducing the risk of any unwanted aches or pains.

By keeping the neck and shoulders relaxed, the use of a headset can also help to increase the level of blood flow through the muscles, enhancing movement and comfort.

The process of making an office more ergonomic and comfortable carries a number of benefits, enhancing comfort and productivity.

Freeing up hands that would otherwise be used for holding telephone handset means that workers can now focus on other tasks, enabling them to get more work done each day.

Productivity is enhanced further by fact that workers are less likely to be affected by fatigue or tiredness when an ergonomic solution is in place.

In order to really get the best out of your office though, it is important to implement a full ergonomics policy to cover seating, desks and even monitors.

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