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How to implement a great unified communications solution for your enterprise

The use of unified communications has become something of a popular trend among many businesses, with a number of firms coming round to the benefits of implementing such technology. However, the prospect of implementing a unified communications solution can often prove to be daunting without adequate preparation.

One overwhelming factor is the sheer amount of choice that is available, with mobile platforms, voice over internet protocol (VoIP) and video conferencing being just some of the options available.

However, there are a few simple rules each business can follow to ensure that the installation of a unified communications platform is made as simple as possible.

Communicate

The first, and perhaps most important, step in the process is to ensure that there is a strong level of communication. One of the key drivers is business assessment as this gives firms the chance to examine communication patterns throughout the organisation.

A man touching the screen of a tablet

When conducting a business assessment, employers evaluate their workers in terms of their communication. This includes looking at who they communicate with and where.

Such an assessment can sometimes prove to be slightly tricky, given the fact that so many employees are working across a variety of environments, whether it be on the road or in the office.

However, it is important to stay on top of such information as organisations do need to identify gaps in a firm’s communications infrastructure.

Getting the most out of UC

Once those gaps have been identified, it is easier to tailor a potential unified communications (UC) solution accordingly. Depending on the priorities of the business, the pace of the implementation process is likely to vary.

One of the main things you will need to accept is the fact that a UC solution is highly likely to change the fundamentals of an organisation’s communications.

It is therefore hugely important that companies looking to implement such an approach has the very best equipment available to really help get the most out of the subsequent benefits.

For instance, mobile hardware is one of the most prominent UC trends, with there now being a greater emphasis than ever before on the concept of mobile working and being able to keep levels of productivity high no matter where they happen to be.

Reliable technology can help workers take advantage of one contact number for voice, fax and even video.

The right choice of hardware will allow employees to offer professional results, while the agent has a great range of headsets that will help to enhance the experience of workers and customers alike.

The agent Blu Bluetooth headset features a sleek and stylish design and offers a whole host of features ideally suited to the demands of mobile working, such as Multipoint connectivity that allows numerous Bluetooth devices to be connected at the same time.

In-office

Although there is a greater emphasis on mobile working, it would be wrong to assume that the in-office environment is on the decline. There are a number of great UC solutions aimed at having a positive impact on those working in the office.

One of the main pieces of technology is VoIP, which is an internet-based telephony system and is very easy to accommodate within an organisation’s infrastructure.  

Planning is crucial to the successful implementation of a VoIP platform, with the primary consideration being to choose between either a cable or DSL connection, both of which carry their own pros and cons, while also requiring certain specific pieces of equipment.

However, one piece of equipment that is sure to give users a greater experience is the correct choice of headset.

The agent 401 USB headset contains a single earpiece with a noise cancelling feature, which enables high quality sound that allows users to concentrate on the caller while also staying aware of their surroundings.

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