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10 ways headsets can boost business performance: Part 1

The investment value of headsets is not to be underestimated, which is why, more often than not, you can hedge your bets that they can be found in most innovative, best-in-class enterprises.

This article looks at ten of the ways in which headsets can boost business performance by transforming and impacting on every facet of your organisation. From improving health to boosting communication and allowing for creative ways of working, headsets truly are an indispensable tool.

Promoting comfort in the workplace

10 ways headsets can boost business performance: Part 1

Sitting at your desk, day in, day out, can put a lot of pressure on your body, resulting in muscle tension and/or repetitive strain injury. The problem can be exacerbated by poor posture, poor desk arrangements and old methods of communication.

For example, heavy use of a desk-bound telephone as your go-to device for engaging with stakeholders can cause neck and back pain. Simply put, it is not good ergonomics.

A hands-free option, like a headset, helps promote better posture, does not put undue pressure on your neck or back – through craning the phone – and even gives you the opportunity, when wireless, to move around while working.

Making multi-tasking a breeze

One of the key features that makes headsets so vital in transforming business productivity is their ability to "free up" your workforce. Not only do headsets provide you with hands-free capabilities, these also allow you to be physically more mobile.

In turn, they enable you to do more with less. Nothing much has changed – you're still engaging with stakeholders via voice, for example, but you're also now able to do other things, whether it is sending a document from your smartphone to your computer, walking over to a cabinet to get a file, or updating a calendar.

Embracing the future way of working

We recently ran a feature on why unified communication is going to be a key agenda item in 2015 – headsets are integral to this shift in working culture, enabling enterprises to better engage with multiple technologies and devices in a streamlined way.

Digital technology demands an effortless approach to both hardware and software, so that one minute you can be working on a tablet and the next moment conferencing with an overseas colleague via your desktop. Headsets act as the central feature that makes all this possible.

Developing modern ways of collaborating

Collaboration has moved on leaps and bounds. It's global, it works across different timezones, and it can be done virtually. With an increasing number of organisations looking at framing their operations in a more international way, "collaboration without borders" is essential.

Headsets, in conjunction with other technology, therefore offer a dispersed workforce a way of coming together without actually being in the same place. Through telepresence, anyone, at any given time, can participate in an event from the comfort of their own home or in the office. Headsets connect them – geography doesn't come into it.

Letting you work smarter, more productively

Because headsets are comfortable, because they free you from restrictive, desk-bound ways of working and because they cultivate an open way of operating, they result in smarter, more productive ways of working.

The focus shifts to the stakeholder – there is no worry about holding a phone, feeling the strain of a long call on your back and mishearing what has been said. Instead, you are nimble, able to hear clearly and free to engage with your computer or make notes.

That's it for part one. In part two, we look at how headsets can boost business performance through cost savings (investing in technology), speeding up response times and making communication and the customer experience better than it has ever been.

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