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Making the business case for headsets

The proliferation of sophisticated and accessible technology has had a transformative impact on the world of business since the turn of the millennium, allowing organisations to revolutionise the way in which they work in so many profound ways.

It has, for example, allowed executives to enhance processes, boost productivity and, most important of all, to acquire the kind of insight that has opened up a box of unparalleled possibility.

Against all of this, voice, as an asset, has remained integral. In fact, its importance has been reinforced. It is unique for the fact that it is an old technology that has been allowed to evolve against the backdrop of technological innovation. In fact, technology has empowered it and made it better.

The challenges of working in a technological age

That's not to say that this new environment is not without its challenges, as, for example, there are a multitude of devices, software and forms of communication in regular use, all with their distinct customs and requirements. It can be quite a minefield to get around.

A woman with a headset

This needn't be the case. All of the above can be streamlined to ensure you are able to deliver a modern, effective and engaging service. You can no longer afford to operate in silos or miss an important call. You have to be at your best all the time.

The solution lies in headsets, which ensures that voice remains a key link for all forms of communication. Still, even if you're a key influencer within an organisation, there will be superiors who need persuading. In this article, we look at how you can make the business case for these devices.

The human touch

In the absence of face-to-face contact, voice is not only the obvious successor, but the most important form of communication going. It therefore warrants serious investment.

That two-way dialogue is personable, it has got the human touch and it has an immediate impact for all stakeholders – you get to identify and address problems swiftly, and customers and clients experience a direct and bespoke service.

Headsets allow you to be consistent in that delivery, irrespective of where you are. For example, wireless versions, used in conjunction with unified communications (UC) technology, means that you are technically available all day and night (within reason of course).

That dependability, that rapid response time and that human quality is invaluable to how your organisation is perceived. The level of satisfaction that can arise out of this can be hugely influential.

The employee satisfaction

Stylish, comfortable and powerful headsets are an attractive proposition for your employees, current and potential (i.e. new talent), in two key ways: making the working environment more comfortable and a lot more creative.

There is a lot of research out there that confirms deskbound operations, in conjunction with old technology – static telephones, for example – have a detrimental impact on the health and wellbeing of any given workforce that works in this way.

From feelings of frustration emanating out of an inability to properly multitask to developing muscle tension and pain from poor posture arising out of technological limitations, the shortcomings of a headset-free environment are all too obvious.

Headsets have the ability to do away with all of that, resulting in a more motivated, productive workforce that takes fewer sick days, delivers a better quality of service (able to multitask, hear and be heard better) and are able to work in more creative ways.

The future of work

As the world of business becomes increasingly tech-orientated, there is now even more of an impetus to incorporate new technologies and approaches, many of which, such as big data, previously seemed incompatible.

You adapt or you don't, the latter resulting in either your business plodding along comfortably or being entirely eclipsed by your competitors. While headsets have been around for a while, they have never been as effective as they have been as of late.

This is evident in their deployment as part of the growing importance of unified communications, which we briefly touched upon earlier. Headsets act as an anchor point for the successful deployment and adoption of this approach, and, moreover, it makes UC easier to engage with.

Even if UC is not yet a consideration, headsets are still synonymous with smarter, more flexible working. As mentioned above, headsets foster a culture of openness and interconnectivity, allowing for instant connections and flawless movement between devices.

Present all of these points to your superiors and you can be confident that you've made a solid business case. Headsets are an investment all organisations should seriously consider.

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