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The future of the headset

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There is no doubting the fact that the headset has evolved in numerous ways over the  years, having been affected by various alterations aimed at making the experience for users more comfortable.

That level of innovation looks set to continue, with headsets becoming lighter, while also boasting increasingly superior sound quality.

There has already been a number of changes in the way in which headsets function, with advancements set to gather further pace over the course of the next decade.

One of the most noticeable changes is expected to be in terms of physical appearance. Headsets were once heavy and bulky devices that caused a great deal of discomfort for users.

Over the years they became lighter and much smaller, but this trend looks to set to stall. Experts are largely in agreement that headsets simply cannot get any smaller and will instead simply become slimmer.

Or they could go the opposite way, with the release of Google Glass having the potential to unlock a number of different possibilities.

One idea is the integration of a Google Glass-style screen into a headset model, which could help to achieve a number of exciting possibilities in terms of customer service.

However, this development won't be possible if it comes at the cost of added weight, meaning that it could be a while before we see such an innovation.

The same cannot be said about improvements in the quality of sound, which is a characteristic that many contact centre workers and managers really look for in a headset.  

The benchmark for sound quality currently stands at 7 kHz, but this is likely to grow, mirroring the advancements of broadband speeds, mainly due to the rise of wideband audio.

While the quality of sound looks set to improve, there is also sure to be a rise in the number of headset models that feature noise-cancelling technology, which reduces background sounds to make voices clearer.

This helps to enhance the working environment for call centre workers and make conversations feel more natural.

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